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REMOVE ANY LOCKS FROM YOUR DEVICE

APPLE DEVICES

Turn off Apple Activation Lock on Your Device

Simply sign out of iCloud and then erase all content and settings. This completely erases your device, removes it from your Apple ID and turns off Find My.

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In iOS 10.3 or later:

 

  • Tap Settings > [your name].

  • Scroll down and tap Sign Out.

  • Enter your Apple ID password and tap Turn Off.

  • Go back to Settings.

  • Tap General > Reset > Erase All Content and Settings.

In iOS 10.2 or earlier:

 

  • Tap Settings > iCloud.

  • Scroll down and tap Sign Out > Sign Out.

  • Tap Delete from My iPhone and enter your password.

  • Go back to Settings.

  • Tap General > Reset > Erase All Content and Settings

Turn off Apple Activation Lock Online

If your device is faulty you may not be able to turn off your Activation Lock from your device so here is how you can do it from your computer.

  • Switch off your device

  • Log into icloud.com using your Apple ID and password

  • Click 'Find my iPhone'

  • Select your device from All Devices drop down menu

  • Click 'Remove from Account'

  • Click 'Remove' on confirmation message

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ANDROID DEVICES

Remove your Android Activation Lock from your Device

Depending on the exact model of the Android phone, the steps to remove your Google account may differ slightly. The general steps listed below should allow you to remove your Google account from your phone, but some phones may skip some of the steps.

 

Don't forget to backup your device first.

  • Go to Settings

  • Scroll down, and tap on Accounts

  • Tap on the account you wish to remove

  • Select More in the top right corner of the screen or the 'three dots' icon

  • Tap Remove Account

  • Confirm by tapping Remove Account again

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Remove your Android Activation Lock Online

If your device is faulty you may not be able to turn off your Activation Lock from your device so here is how you can do it from your computer.

 

  • Login to your Google account

  • Go to 'Device Activity & Notifications' located under 'Sign-in & Security'

  • Click on 'Review Devices' under recently used devices

  • Select the phone you wish to remove from your Google account and click the red Remove button beside account access.

  • There will be a confirmation window, select Remove.

  • A confirmation window will show that the access has been removed from your device.

  • To confirm, you can check the list of recent phones. The selected phone will show Access removed.

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