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SENDING YOUR DEVICE FOR REPAIR

REMOVE ANY LOCKS FROM YOUR DEVICE

01

SEND YOUR DEVICE BY AUSTRALIA EXPRESS POST

02

24 HOUR DECISION TO REPAIR OR REPLACE YOUR DEVICE

03

3 BUSINESS DAYS TO REPAIR & RETURN YOUR DEVICE

04

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01

REMOVE ANY LOCKS FROM YOUR DEVICE

Make sure that you remove the locks from your device so that we can access it for diagnostic testing and repair.

Instructions on removing your locks can be found here:

Apple Devices

Android Devices

 
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02

SEND YOUR DEVICE BY AUSTRALIA EXPRESS POST

All the packaging that you require can be found at your local Post Office. You will be reimbursed for both the postage and packaging of your device.

 

Use a large bubble wrap wallet to protect your device inside the parcel box.

 

Then place your wrapped device in a Small Express Post Parcel Box (220mm x 160mm x 70mm).

 

Please take a photo of your receipt with the tracking number and send to insurance@phonecycle.com.au. 

To:

PhoneCycle

Unit 2/290 Blackburn Road

Doncaster East

VIC 3109

 

Recipient mobile: 0400369921

 

Ensure you write your name and claim number on the back of the parcel.

 
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03

24 HOUR DECISION TO REPAIR OR REPLACE YOUR DEVICE

Our technical team will carry out diagnostics tests on your device to determine its suitability for repair or replacement.

 

This decision will be based on the extent of fault/s and the cost of repair compared to replacement.

You will be notified of the decision within 24 hours of sending your device via Express Post.

 
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04

3 BUSINESS DAYS TO REPAIR & RETURN YOUR DEVICE

If your device is suitable for repair, it will be repaired and returned to you via Express Post within 3 Business Days.

 

We will provide you with the tracking details so that you can keep track of the progress of your delivery.

 

PHONECYCLE PTY LTD

2/290 BLACKBURN ROAD

DONCASTER EAST

VIC, AUSTRALIA

3109

T: 1300 759 889
E: collections@phonecycle.com.au

ABN: 71 152 085 295 

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